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<p>Dear MTN</p> <p> </p> <p>Again this morning at 08:23, I loaded 1GB and at 11:25 it was depleted. For your information there is no apps running in the background!</p> <p> </p> <p>I am still awaiting your feedback on data that mysteriously disappeared, conversations between myself and you is below.</p> <p> </p> <p>Awaiting your feedback!</p> <p> </p> <p>Good day Mr Keetsamang,</p> <p><br />Thank you for emailing Customer Care.</p> <p>We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward. We have escalated your request to our technical team as we are unable to view their response on the ticket that was logged for you, this reference no: SMC\ ********** 8244.</p> <p>Once your query has been resolved you will be contacted and given feedback.</p> <p>Kind Regards,<br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p><br />--Original Message--<br />From: ********** />Date: 2016/10/18 12:29:36 PM<br />To: ********** />Subject: Fwd: Fwd: Data Vanished [# ********** 4]</p> <p>Ai MTN!</p> <p><br />Ref #: SMC\ ********** 8244 (consultant: Latoye) and Reference #: ********** 4</p> <p><br />This another case where 2GB mysteriously disappeared within three hours and I was promised feedback within 24-72 working hours, its being three weeks now and I am still waiting.</p> <p><br />What i do not understand is that with Cell C, your rival I know, is that I can for three days with 500 MB and that is when I am using my other gadget as a hotspot.</p> <p><br />I have calculated that 5GB has disappeared, and I am using the word disappeared deliberately.</p> <p><br />I have resolved that since MTN does not know how and where my air time disappears to, I will stop making payments until I receive a reasonable explanation from your company, I think that is only fair.</p> <p><br />I have also being topping up my account since the package I have is a top-up plan and have observed airtime also mysteriously disappear and have further checked with a few customers of MTN in comparison to other service providers in the country and we all experience the same challenge.</p> <p><br />My humblest appeal, return my data and stop reserving my airtime without consulting me</p> <p> </p> <p>I really work hard for the money that I use to purchase airtime and data bundles and do not need MTN how to use data and airtime I bought and secondly do not think that I am an idiot and tell me of any apps in the background as I am from your shop in Kimberley and there were no apps running in the background and thus renders you argument baseless and useless!!!!!!!</p> <p>Kind Regards<br />Mc Donald Mosalasuping Keetsamang<br />2363 Ditakgwe Street<br />Mataleng<br />Barkly West<br />8375<br />Cell: ********** </p> <p>email: ********** /> ********** /> </p> <p>---------- Forwarded message ----------<br />From: Customer Care ********** />Date: Tue, Aug 30, 2016 at 11:11 AM<br />Subject: Re: Fwd: Data Vanished [# ********** 4]<br />To: ********** <p><br />Good day McDonald,</p> <p><br />Thank you for emailing Customer Care.</p> <p> </p> <p>We apologize for any inconvenience incurred.</p> <p>Kindly be advised that your data can be depleted depending on the apps that were opened during that time, however the data was used on your commanded services.</p> <p>We trust the above meets your requirements.</p> <p>Kind Regards,<br />Nontethelelo Ncube <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p> </p> <p>--Original Message--<br />From: ********** />Date: 8/27/2016 8:14:30 AM<br />To: ********** />Subject: Fwd: Data Vanished [# ********** 4]</p> <p><br />Dear MTN</p> <p><br />Just credit my account with 1GB data that you took, I am aware that MTN customers have been mysteriously loosing airtime.</p> <p><br />Let's stop playing the fool here, I am giving you a week before petitioning you!</p> <p><br />Kind Regards</p> <p>Mc Donald Mosalasuping Keetsamang<br />2363 Ditakgwe Street<br />Mataleng<br />Barkly West<br />8375<br />Cell: ********** </p> <p>email: ********** /> ********** /> </p> <p><br />---------- Forwarded message ----------<br />From: Mcdonald Keetsamang ********** />Date: Thu, Aug 18, 2016 at 4:43 PM<br />Subject: Re: Data Vanished [# ********** 4]<br />To: Customer Care ********** <p> </p> <p>Thanks for your response, however it is not assisting with solving the mystery.</p> <p><br />The only content charge I have is for WhatsApp background which costs R6.00 per day. I loaded a 1GB data to download my assignment before I went to bed, the following morning it was gone and my laptop was switched off......no further downloads! I usually load same amount of data and use the gadget as a hotspot and data lasts me two weeks, now this 1GB got depleted ‎in a few hours, please enlighten me on how that is possible, please</p> <p><br />Awaiting your response.</p> <p> </p> <p><br />Sent from my BlackBerry 10 sma rtphone.<br />From: Customer Care<br />Sent: Thursday 18 August 2016 15:22<br />To: ********** />Reply To: ********** />Subject: Re: Data Vanished [# ********** 4]<br /> </p> <p>Good day Keetsamang,</p> <p><br />Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response.</p> <p>Kindly be advised that you have content charges on your account that might be the reason as why the data vanished.</p> <p>Kindly be advised that we never subscribe you to anything you have to dial *141*5# to unsubscribe we are not liable for the charges that happens regarding the content service.</p> <p>Kindly be advise we will need a proof that we subscribed you and we can be liable for refunding you.</p> <p>Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them.</p> <p>Please do not hesitate to contact us should you require further assistance</p> <p>Kind Regards,<br />Elizabeth Lei <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p><br />--Original Message--<br />From: ********** />Date: 8/16/2016 11:09:32 PM<br />To: ********** />Subject: Re: Data Vanished [# ********** 4]</p> <p>Good evening<br />I.D Number: 760 ********** 081<br />MTN Cellphone Number: ********** <br />Address: 2363 Ditakgwe street, Mataleng, Barkly West<br />Name and Surname: Mc Donald Keetsamang<br />Bank Name: FNB<br />Kind Regards</p> <p>Mc Donald</p> <p> </p> <p> </p> <p> </p> <p><br />Mc Donald Mosalasuping Keetsamang<br />2363 Ditakgwe Street<br />Mataleng<br />Barkly West<br />8375<br />Cell: ********** </p> <p>email: ********** /> ********** /> </p> <p><br />On Fri, Aug 12, 2016 at 8:53 AM, Customer Care ********** wrote:</p> <p>Good day Keetsamang,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response.</p> <p>To process the request and for security reasons, please confirm the following:-</p> <p>I.D Number:<br />MTN Cellphone Number:<br />Address:<br />Name and Surname:<br />Bank Name:<br />We trust that you find the above in order.</p> <p>Kind Regards,<br />Khanyisile Mkhize <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p> </p> <p>--Original Message--<br />From: ********** <p>Date: 8/5/2016 2:12:19 PM<br />To: ********** />Subject: Re: Data Vanished [# ********** 4]</p> <p>Dear Khanyisile,</p> <p>I don't understand what you mean by "invoice has not closed"???</p> <p>What I know is that overnight 1GB of data bundle was depleted whilst I was asleep, what is worse is that I had more than 3GB of night something, hence I am buffled by this issue.</p> <p>Regards</p> <p>On 5 Aug 2016 13:30, "Customer Care" ********** wrote:</p> <p>Good day Keetsamang,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response,</p> <p>Kindly be advised that your invoice has not closed therefore further investigation will be done when your invoice has closed.</p> <p>We trust that you find the above in order.</p> <p>Kind Regards,<br />Khanyisile Mkhize <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p> <p> </p> <p>--Original Message--<br />From: ********** />Date: 8/2/2016 8:23:49 AM<br />To: ********** />Subject: Data Vanished</p> <p><br />Good Morning</p> <p> </p> <p>Trust that this email finds you well.</p> <p> </p> <p>I loaded 1gb data bundle at 21h13 last night, 01 August 2016 and this morning, 02 August 2016, when I woke-up and wanted to communicate I received a message that my 1 GB data bundle is depleted. I would want to understand how 1GB data bundle depletes overnight as I did not any huge files, there only thing downloaded are my assignment notes from UCT and after that I logged.</p> <p> <br />My number is: ********** 137 (top-up account)</p> <p>Please advice.</p> <p> </p> <p>Regards</p> <p>Mc Donald</p> <p> </p> <p>Sent from Mail for Windows 10</p> <p> <br /> <br /> <br /> <br /> <br />Click here to Reply or Forward<br /> <br /> <br /> <br />3.44 GB (2%) of 115 GB used<br />Manage<br />Terms - Privacy<br />Last account activity: 5 minutes ago<br />Details<br /> </p>