MB
Martin B
1 reviews | Active since Dec 2010
24 Apr 2015, 09:05
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Again i have been billed a ridiculous about for data charges. R2390 . I have been phoning your call line 808 without any joy... The line keeps cutting. I hereby request you cancel my two lines on contract A*** with immiadiate effect... As i dont get thru to your call centre... I will never ever do business with mtn again.. And when my other contact ends i will not renew it... I have been with you for 5 years and have 5 lines with you. I really dont get it why i am beign charged this about as i use my adsl wifi all the time. [Email Removed]
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Replies (1)
MTN South Africa's replyOfficial
09 May 2015, 12:29Hello Marujansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system it shows that the usage generated from your sim card which make you liable for the charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system it shows that the usage generated from your sim card which make you liable for the charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply09 May 2015, 12:29
Official
Hello Marujansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system it shows that the usage generated from your sim card which make you liable for the charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system it shows that the usage generated from your sim card which make you liable for the charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,