TH
Teresa H
1 reviews | Active since Jan 2019
15 Jan 2019, 11:23
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After being a contract client for many many years and my "top up" being processed on the 8th monthly it was suddenly changed in October to the 27th. On emailing the Customer Care division I was advised that billing dates were reduced to enhance customer service - no one can tell me how this enhanced any service to me. To me it seems that this was done to make MTN's life easier and not mine. So where have the data, SMS 's, airtime balances "disappeared to" that were in my account and how many other MTN clients were "******" of these product balances? This too would have benefited MTN and not me. And is a question that is ignored in my emails.
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MTN South Africa's replyOfficial
16 Jan 2019, 05:24Good day Teresa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the way that this is to enhance customer service is that there is a reduction in the number of bill runs within the consumer space. This means that customers who were previously invoiced on the 7th will now be invoiced on the 26th monthly. The invoice that was to be dated 2018-08-07 is the invoice that was generated on 2018-07-26. You will now receive your monthly allocation on the 27th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the way that this is to enhance customer service is that there is a reduction in the number of bill runs within the consumer space. This means that customers who were previously invoiced on the 7th will now be invoiced on the 26th monthly. The invoice that was to be dated 2018-08-07 is the invoice that was generated on 2018-07-26. You will now receive your monthly allocation on the 27th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Jan 2019, 05:24
Official
Good day Teresa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the way that this is to enhance customer service is that there is a reduction in the number of bill runs within the consumer space. This means that customers who were previously invoiced on the 7th will now be invoiced on the 26th monthly. The invoice that was to be dated 2018-08-07 is the invoice that was generated on 2018-07-26. You will now receive your monthly allocation on the 27th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the way that this is to enhance customer service is that there is a reduction in the number of bill runs within the consumer space. This means that customers who were previously invoiced on the 7th will now be invoiced on the 26th monthly. The invoice that was to be dated 2018-08-07 is the invoice that was generated on 2018-07-26. You will now receive your monthly allocation on the 27th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TH
Teresa H's updateReviewer Update
18 Jan 2019, 11:50OMW please tell me how the reduction in the number of bill runs enhances my service - it makes your life easier not mine! Furthermore once again my question as to how clients were compensated when you stole 10 days of products has been ignored!
TH
Teresa H's update18 Jan 2019, 11:50
Reviewer Update
OMW please tell me how the reduction in the number of bill runs enhances my service - it makes your life easier not mine! Furthermore once again my question as to how clients were compensated when you stole 10 days of products has been ignored!