****************

On Wednesday 10/10/2018 my wife bought me airtime if R80, and right after the recharge it showed that my balance was R17, so I assumed that she bought R30 airtime and the R13 went to the advance that I did. On Friday 12/10/2018 she showed me her bank statement of the R80 recharge, and I decided to call MTN Customer Care to find out what happened to my airtime, and the agent that I was speaking to told me that there isn't a recharge of that amount reflecting on my number and I decided to hang up as I had something to attend to. I called again on Monday 15/10/2018 and Zanele one of the agents to me that she can see the R80 recharge made on 10/10/2018, and most of it was used for internet access and the other was used for calls

I bought 86minutes for R12 and made a call with the remaining R5 frim the R17 that reflected on my balance from the R80 recharge, and after the call I switched my mobile data on as I needed to be active on whatsapp using my whatsapp bundles

Zanele transferred me to her "team manager" Sindisiwe, who told me that the recharge that was made on 10/10/2018 only starts reflecting from R57 and not R80, and most of my airtime got used up by internet access due to my mobile data being switched on. I switched on my mobile data because when I checked my balance after the call I made it reflected as R0.00, only to find out that on MTN's side I still had about R40 remaining of airtime, which never reflected on my phone. Sindisiwe assured me that they'll refund me R23 that came from the variance of R80 - R57 = R23. I told her I'm still not happy with that feedback because I WOULDN'T HAVE SWITCHED ON MY MOBILE DATA IF MY BALANCE WASN'T REFLECTING A R0.00. Sindisiwe gave me a reference number and asked me to call again the following day, and I just got off the phone with MTN Customer Care, and Zanele to me that the response from their technical or billing team is that " your airtime was used for calls and internet access", and there's nothing that she can do on her side, but provide me with the complaint departments number

MTN is a joke and I'm beyond the word disappointed in the feedback they've given. I'm honestly switching providers as of tomorrow