SP
Shawn P
1 reviews | Active since Jan 2012
19 Sept 2018, 15:05
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So i decided to cancel my data contract and port my sim to a pay as you go sim. I paid the amount which was my outstanding balance + my current month + a cancellation fee amount which i agreed on. When i phoned to complete the cancellation i was told that i would forfeit over 8 gigs of data (which i have paid for already in the current month). This is unacceptable, this is theft of data that has been bought.
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Replies (3)
MTN South Africa's replyOfficial
20 Sept 2018, 09:18Good day Shawn
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Sept 2018, 09:18
Official
Good day Shawn
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
SP
Shawn P's updateReviewer Update
25 Sept 2018, 08:13So the matter of my previous complaint has still not been resolved and not confirmation of my contract cancellation. Now adding insult to injury i received my latest account from MTN and they have not updating my billing details. After paying my cancellation fee+current +outstanding amounts, i am still being billed on my monthly debit order for this contract. I contacted them and was told its not resolved and a confirmation sms will be sent when its sorted out. Problem i have that my DATA CARD is in a router AND CANNOT receive sms.
SP
Shawn P's update25 Sept 2018, 08:13
Reviewer Update
So the matter of my previous complaint has still not been resolved and not confirmation of my contract cancellation. Now adding insult to injury i received my latest account from MTN and they have not updating my billing details. After paying my cancellation fee+current +outstanding amounts, i am still being billed on my monthly debit order for this contract. I contacted them and was told its not resolved and a confirmation sms will be sent when its sorted out. Problem i have that my DATA CARD is in a router AND CANNOT receive sms.
SP
Shawn P's updateReviewer Update
10 Oct 2018, 11:04Almost a month later and still no reply, no confirmation of contract cancellation, but MTN took there money but cannot refund me the amount debited after i paid all the required fees. This is the worst service i have had from MTN. I received a confirmation SMS of the payment i made but when i call in they want proof of payment 3 weeks after the fact. According to Mtn the contract is still not cancelled. *** must i still do to finilise all ths BS so that i don't get debited again this month. things are tight as it is , my reason for caneling in the first place but now also getting double, maybe even triple debited ????????????????????????????????????????
SP
Shawn P's update10 Oct 2018, 11:04
Reviewer Update
Almost a month later and still no reply, no confirmation of contract cancellation, but MTN took there money but cannot refund me the amount debited after i paid all the required fees. This is the worst service i have had from MTN. I received a confirmation SMS of the payment i made but when i call in they want proof of payment 3 weeks after the fact. According to Mtn the contract is still not cancelled. *** must i still do to finilise all ths BS so that i don't get debited again this month. things are tight as it is , my reason for caneling in the first place but now also getting double, maybe even triple debited ????????????????????????????????????????