SP
Susan P
1 reviews | Active since Aug 2018
15 Aug 2018, 09:49
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I recently changed my dt order date from the 1st to the 7th. This month a double debit order went through. When I called they informed me it's about the dt order date was changed. How can you pay another R1200 for 6 days for what? I insisted it can't be correct they then told my they didn't receive beginning of June payment which I transferred via EFT I even emailed the proof of payment to them. I am still waiting for what is now happening with my refund which I insisted to be paid back into my bank account (which I also had to email proof of bank account - but they have no problem to deduct money from the account that I now have to proof to be mine) !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I also received sms'e on a daily basis for some viral jrjuice for R5 per day which I never subscribed to. My airtime keep on disappearing. I see a lot of people complaining about this as well.
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MTN South Africa's replyOfficial
20 Aug 2018, 23:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the double debit due to the debit date changed. The payment made in June month is reflecting on the account.
Please be advised that your debit order returned in June 2018.
Kindly note that the payment of R1215.41 on 2 June 2018 was for the invoice dated 1 May 2018, the payment of R1226.91 on 9 July 2018 was for the invoice dated 1 June 2018 and the payment of R2242.55 on 7 August 2018 was for the invoice dated 26 July 2018.
The invoices for August is not as yet allocated to the account , the invoiced for August will be paid to MTN on the 7th of September 2018 .
There is no refund due.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Aug 2018, 23:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the double debit due to the debit date changed. The payment made in June month is reflecting on the account.
Please be advised that your debit order returned in June 2018.
Kindly note that the payment of R1215.41 on 2 June 2018 was for the invoice dated 1 May 2018, the payment of R1226.91 on 9 July 2018 was for the invoice dated 1 June 2018 and the payment of R2242.55 on 7 August 2018 was for the invoice dated 26 July 2018.
The invoices for August is not as yet allocated to the account , the invoiced for August will be paid to MTN on the 7th of September 2018 .
There is no refund due.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,