IE
Ikraam E
1 reviews | Active since Jan 2017
17 Jul 2018, 09:43
****************
I went to campus square MTN to take over a contract, so transferred from one name to mine. I was told it will take 2 days to show on my name, I also have my own contract with MTN which i pay R584. So end of June comes and my bill is for both phones R1590 which is a lot and honestly I don't know why it was so much. Today 17/07/2018 I Called 135 for details and the lady told me I am paying 250 + 200 some change for an additional line and I'm paying insurance of 100 and some change which adds up to R709 some change. When i did the transfer no one told me that it is regarded as an additional line and that i will be charged for it. I also check what my balance will be for July and i was told R1293 going forward excluding additional charges, which I cannot believe because I upgraded the other contract to a R250 deal. Come to find out that the other person is still also paying R500 for the contract that was transferred to me. So is this not ****************? So I am paying R200 more than what the contract was initially (doesn't make sense). MTN, this is total *******, stop *****ing from me, I changed over from another network thinking you guys are good. Guess i was wrong. Anyone know of a network that does not rob people blind? MTN I await your call before end of business TODAY!
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Replies (3)
MTN South Africa's replyOfficial
17 Jul 2018, 12:03Good day Ikraam,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were advised correctly by the consultant with regard to amounts charged. I see that you receive your invoices via mail. The information provided by the call centre agent is correct and you will see this on your invoice once you receive it.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Jul 2018, 12:03
Official
Good day Ikraam,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were advised correctly by the consultant with regard to amounts charged. I see that you receive your invoices via mail. The information provided by the call centre agent is correct and you will see this on your invoice once you receive it.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
IE
Ikraam E's updateReviewer Update
19 Jul 2018, 06:18Good day ishie
I don't think you read properly. I said I was not advised by anyone in store of these charges, it is only when I phoned to enquire why my bill is so high that I came to know. If I knew this in store I would not have taken over the contract from MTN, I would've cancelled it rather.
What is the solution?
IE
Ikraam E's update19 Jul 2018, 06:18
Reviewer Update
Good day ishie
I don't think you read properly. I said I was not advised by anyone in store of these charges, it is only when I phoned to enquire why my bill is so high that I came to know. If I knew this in store I would not have taken over the contract from MTN, I would've cancelled it rather.
What is the solution?
IE
Ikraam E's updateReviewer Update
21 Jul 2018, 09:16So because I rep**** privately then you guys don't respond?
You people behave worse than children.
Hidden costs that no one explains, even to get itemised billing is an issue because yet again no one explained, I am sitting and waiting like a fool for 5 days now, I need this for work next week and now your call centre tells me I'll get it after the 13th August. What is wrong with you people?
IE
Ikraam E's update21 Jul 2018, 09:16
Reviewer Update
So because I rep**** privately then you guys don't respond?
You people behave worse than children.
Hidden costs that no one explains, even to get itemised billing is an issue because yet again no one explained, I am sitting and waiting like a fool for 5 days now, I need this for work next week and now your call centre tells me I'll get it after the 13th August. What is wrong with you people?