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<p>I am writing to you today regarding my account. I am extremely irate at the moment as I received the shock of my life for the 2nd time this year regarding my bill. I have two accounts with you and both should be on a top-up account. Imagine the shock I received in May when I queried the fact that I had a huge outstanding balance on my account, only to find out that I have been incurring outside of allowance charges. I then thought you no what I am not going to argue and just pay the bill, then moving forward I will just need this account capped as that is the reason why we choose a top-up account is that we top up once we reach our limit. So when speaking to the advisor I requested that she then cap the account to prevent this from happening on the account again. But guess my surprise when I called up this evening and finding out that I owe you a huge bill again. This is unacceptable and to think that my wife told me to cancel my contracts with you and not upgrade due to past experience which shouldn't be a surprise as this happened twice before and still I did not listen to the voice of reason but decided to upgrade with you again. I have been a loyal customer with you for years now but I can guarantee that I will never upgrade with MTN again. The agent tonight was helpful even if she did sigh on the call when i asked her to go through each bill and add up the charges. She logged a ticket and advised that this investigation will take 3-5 working days and I should call you back to find out if there has been any feedback regarding this. I do not understand why, if an upset customer calls and requests to log a complaint and expresses dissatisfaction due to the service or lack of service they have received am I being told to call back not once but twice to check up on an error that i did not make but an error MTN made. This is not customer service this account was miss-sold. I am not an unreasonable person and the fact of the matter is I like MTN i just hate the fact that your representatives keep messing my account up just for a sale and just to get rid of a call when I call specifically to rectify an error. I know that this may seem like a small amount to you but when you have bills to pay and a budget to stick to as we are not wealthy people then this is a huge amount to pay for someone else errors. I am not unreasonable I don't want this for free because I use the account I use my allowance, I only want to pay for what I agreed and that was top-up accounts for both my lines with zero additional charges. It is not difficult to give a customer what they pay for.</p>