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One april 2017, I bought a Mobile WiFi ****le at MTN Nicolway in jhb which worked fine each time I needed it. Ffw to Last week of December, I start getting issues with it it connecting, at first I thought it was data so I topped up until the 01/01/18 when I topped up with 1gig and still no connection. I went to MTN north gate to query, they said the sim works in a phone but not the ****le, they advised me to get a sim swap to fix the issue and gave me a number to dial. I dialed the number and got through to Nomsebenzi Mkhize (not even sure it’s her real name) she asked me 3 questions about the sim to which I failed one. The question was, what kind of package did I buy in April ??? I cant remember that she then said “I am sorry then you forfeit your data, we can’t help you if you can’t remenber that” How is that a security issue??? I have answer all the other questions correctly, I have dates and amount recharged . I have proof of those on my banking statement. The sim is rica’d on my name which I provided to her. Dear MTN, how is does this make sense, how am I being cheated. Can someone urgently get hold of me to resolve this issue ASAP, I have a lot of data on that sim and can’t afford to lose it.

Awaiting your urgent response