****************
I have just upgraded a top up contract s ith mtn. It is a sim only deal with no phone @ R110. And i have jusf been harved R790. They say on statement its serice promo fee of R623. What is that cor....i took a simple sim only upgrade. According to customer care.. i took a phone that is for R623pm. Shocked!!! I didnt even take a phone. Need a refund
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Jan 2018, 17:16Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jan 2018, 17:16
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
02 Jan 2018, 17:16Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jan 2018, 17:16
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,