MM
Mabatho M
1 reviews | Active since Nov 2013
04 Apr 2015, 10:02
****************
Good day,<br> <br> I would like to report a problem I have been experiencing with MTN for weeks now. I am begining to think they do not have a call centre. All my calls either go unanswered or on the off chance that they are unaswered, the issue remains unresolved.<br> <br> 1. My sim swap took 12 days to get activated this goes against the \2-24hour turnaround time"they claim to have<br> 2. My debit order still has not been activated even though I made an arrangement for it. This negatively affects my credit record because it reflects as a slow payer at the credit bureau<br> 3. My account reflects that I have data but I cannot use it prompting me to buy more data in order to use it THIS IS PLAIN ****GERY!!! I have over a gig of data however when surfing the net"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 08:49Hello Mabzeetimes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit order has been activated for the first of the month.
As per the notes on your account the data issue has been explained to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit order has been activated for the first of the month.
As per the notes on your account the data issue has been explained to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 08:49
Official
Hello Mabzeetimes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit order has been activated for the first of the month.
As per the notes on your account the data issue has been explained to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit order has been activated for the first of the month.
As per the notes on your account the data issue has been explained to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,