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<p>Good day, </p> <p> </p> <p>I received my upgrade on Thurday 17/11/2016, before upgrading my cellphone airtime and data balance was as follows: airtime - R190.00 and Data - 2gb. That has now disappeared with no help from MTN the glen. I paid money for the airtime and data and I would like it back.</p> <p> </p> <p>This is absolutely unacceptable with Olivia telling me " But we gave you 30gbs of free data". Yes you did because that is part of the upgrade.</p> <p> </p> <p>My number is ********** 926.</p> <p> </p> <p>Please fix this.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Zach</p>
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MTN South Africa's replyOfficial
25 Nov 2016, 13:08Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for investigations and credit of the lost airtime if due.
est assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply25 Nov 2016, 13:08
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for investigations and credit of the lost airtime if due.
est assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,