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<p>I did a sim swap today for my new phone. My old phone had approximately R400 balance which was not carried over. It just disappeared into MTN's coffers as when they also zero bundles after a certain time!</p> <p>I then purchased an airtime bundle for R180 which was not allocated yet my sms and data bundle came through. That's a loss of R600 within minutes!!!</p> <p>I have tried all day to get through to a human service supplier to no avail, only connecting with a self service robot.</p> <p>I want to know whre my money has gone MTN!!</p>
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MTN South Africa's replyOfficial
21 Nov 2016, 15:38Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the Prepaid Team to contact you back however you are also able to speak to them by dialling 173, choose option 1 then select option 2 and lastly selection option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply21 Nov 2016, 15:38
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the Prepaid Team to contact you back however you are also able to speak to them by dialling 173, choose option 1 then select option 2 and lastly selection option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,