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<p>Just loaded R30 mtn airtime, went on the internet for less than 2minutes then want to purchase a bundle and when i checked my airtime was reserved for data. I then went and checked the internet for reviews about how to solve this and saw i have to reboot my device to get the remaining airtime back. I did this and got back R10,55. I then switched off my mobile data and tried to purchase a bundle for R10 and i couldnt. When checkong my balance again i saw i only have R1.55 left and this all happened in 5minutes. This is *****. I want my money returned and this reserved for data **** removed cos this is **************** of hard earned money. This cant be improvement of service cos its *******.</p>
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MTN South Africa's replyOfficial
20 Sept 2016, 10:56Good day Wilfred John Sneyders,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 10:56
Official
Good day Wilfred John Sneyders,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,