JM
Judy M
1 reviews | Active since Mar 2015
23 Mar 2015, 13:45
****************
Have had a bad experience with Mtn the last 2 months. <br> <br> I had R1200 airtime accumulated and received my 200mb of data, i phoned in to ask if i can transfer my airtime into data, a gentleman said i wont be able to because of having an open contract, once my data has been used, it will start taking from the airtime. Downloaded stuff, check my airtime usage, not much has been taken. Checked it again couple of days later, now only have a few rands airtime left. 14 March I receive a sms, i have been credited with 200mb data. Check my airtime balance, Current spend: R4950
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Mar 2015, 12:03Hello mylesdaniel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the invoice in question is an unbilled invoice and you would need to query this once it has been closed.
Kindly note that you are unable to transfer any airtime, sms's or data that is inclusive in your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the invoice in question is an unbilled invoice and you would need to query this once it has been closed.
Kindly note that you are unable to transfer any airtime, sms's or data that is inclusive in your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply30 Mar 2015, 12:03
Official
Hello mylesdaniel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the invoice in question is an unbilled invoice and you would need to query this once it has been closed.
Kindly note that you are unable to transfer any airtime, sms's or data that is inclusive in your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the invoice in question is an unbilled invoice and you would need to query this once it has been closed.
Kindly note that you are unable to transfer any airtime, sms's or data that is inclusive in your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,