SM
Sivuyile M
1 reviews | Active since Aug 2016
09 Aug 2016, 08:41
****************
<p>I was a client of Autopage until I requested an settlement on February 2016, I paid all outstanding amount and fax all documents they requested. I further made a request that my cell phone number be transferred to pre-paid. To my suprise my line was blocked on July when I phone MTN they said I owe them money, I explained to them that I dont have contract with them. I was told by a consultant that my autopage account was transferred to them. I asked them to give me contact details of autopage and I was told that MTN will send an email to Autopage an dthey will revet back to me after 2 days which never happen. I am stuck with a blocked phone with no valid reason. When I do follow up with MTN I will be transferred to different people without help. The last option I have is to go to court because I might be blacklisted for no reason.</p>
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MTN South Africa's replyOfficial
15 Aug 2016, 09:14Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that all customers of Autopage did received communication via SMS to notify the clients that the contracts will be transferred to MTN base, due to Autopage clients uses MTN network.
We do not have any notes on our systems for Autopage for any previous correspondence before March month. MTN started with a clean slate with the Autopge clients.
We do pick up that you have called in for the first time only in August to query this. The system reflected that you have received the 100 Top Up airtime and this airtime has been used since March 2016 to July 2016. As per your statement the contract should have been cancelled with Autopage but still you used MTN airtime allocated to the sim card.
The account balance is R 855.96 for subscription not paid since March month. MTN is willing to pass a credit for 50% for the outstanding balance. You will be held liable to pay the difference due to the sim card used(MTN airtime) after you have requested for the contract to be cancelled with Autopage. If the airtime has not been used MTN would have pass the full credit for the outstanding balance.
The credit will be for R427.98 the balance for R427.98 need to be paid to clear the balance on the account.
Please make payment to MTN Bank account:
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.(C***)
The number has been migrated to prepaid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply15 Aug 2016, 09:14
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that all customers of Autopage did received communication via SMS to notify the clients that the contracts will be transferred to MTN base, due to Autopage clients uses MTN network.
We do not have any notes on our systems for Autopage for any previous correspondence before March month. MTN started with a clean slate with the Autopge clients.
We do pick up that you have called in for the first time only in August to query this. The system reflected that you have received the 100 Top Up airtime and this airtime has been used since March 2016 to July 2016. As per your statement the contract should have been cancelled with Autopage but still you used MTN airtime allocated to the sim card.
The account balance is R 855.96 for subscription not paid since March month. MTN is willing to pass a credit for 50% for the outstanding balance. You will be held liable to pay the difference due to the sim card used(MTN airtime) after you have requested for the contract to be cancelled with Autopage. If the airtime has not been used MTN would have pass the full credit for the outstanding balance.
The credit will be for R427.98 the balance for R427.98 need to be paid to clear the balance on the account.
Please make payment to MTN Bank account:
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.(C***)
The number has been migrated to prepaid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
SM
Sivuyile M's updateReviewer Update
15 Aug 2016, 12:03I paid Autopage for the 16 months that was remaining on my contract so why should I pay for the contract that was terminated in February. There was was no valid contract after 26 February 2016 because I submitted all required documnets and I was told that the contract has been terminated. So which are billing me on? I paid Autopage R3049.70 for the remaining 16 months, so you are insisting on a **************** since you are penalizing me on your negligent.
SM
Sivuyile M's update15 Aug 2016, 12:03
Reviewer Update
I paid Autopage for the 16 months that was remaining on my contract so why should I pay for the contract that was terminated in February. There was was no valid contract after 26 February 2016 because I submitted all required documnets and I was told that the contract has been terminated. So which are billing me on? I paid Autopage R3049.70 for the remaining 16 months, so you are insisting on a **************** since you are penalizing me on your negligent.