1 reviews | Active since Jul 2016
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<p>On 21 June I loaded a 3gig 30day data bundle where I got 3 gig free which = 6gig data</p> <p>On Sunday morning 10 July I checked my data balance and it was on 2.76Gig, literally 5 seconds after I checked my balance I got a notification that my data bundle has expired / been depleated.... HOW does almost 3 gig data just dissapear in a few seconds without me doing anything??? I phoned 808 immediatly, spoke to a lady who said she was loading 1gig complementary data for me which will last 2 days so they can escalate my request - Ref: ********** 53..... phoned a few minutes later as this data was not reflecting on my account, spoke to a Reana - ref: 205 334 033, according to her, the 1 gig was reflecting on the system and should reflect shortly but she also marked my request as urgent. I ended up buying another 1 gig data later the day as this "free 1 gig" was STILL not reflecting. I phoned again on Tuesday 12 July and spoke to Kelly, who told me that NOTHING was logged over the weekend!!! not one of these previous ladies did ANYTHING?!?! I got a reference number from kelly - SMC/ ********** 3408 but it is now Wednesday, I still do not know where my 2.7GIG of data dissapeared to as it "expired" after only 20 days, I have spent about R400 on data this month, I am not spending a cent more!!!!! I WANT MY DATA BACK MTN!!!!! And I will be looking into cell c's buy back option because MTN are *******!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the invoice for July has not as yet been finalized. We investigated the un-billed usage ,the system reflected that the 3GB + 3GB was depleted from the 21-6-2016 to the 1-7-2016 for Internet usage. The system reflected that the files/ volume downloaded was huge volume. The query logged SMC/ ********** 3408 on the 12-7-2016 do take up to 10 working days to be completed.
Please contact the 808 call center on the 24-7-2016 to log the request to the billing department for usage validation and the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the invoice for July has not as yet been finalized. We investigated the un-billed usage ,the system reflected that the 3GB + 3GB was depleted from the 21-6-2016 to the 1-7-2016 for Internet usage. The system reflected that the files/ volume downloaded was huge volume. The query logged SMC/ ********** 3408 on the 12-7-2016 do take up to 10 working days to be completed.
Please contact the 808 call center on the 24-7-2016 to log the request to the billing department for usage validation and the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the invoice for July has not as yet been finalized. We investigated the un-billed usage ,the system reflected that the 3GB + 3GB was depleted from the 21-6-2016 to the 1-7-2016 for Internet usage. The system reflected that the files/ volume downloaded was huge volume. The query logged SMC/ ********** 3408 on the 12-7-2016 do take up to 10 working days to be completed.
Please contact the 808 call center on the 24-7-2016 to log the request to the billing department for usage validation and the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the invoice for July has not as yet been finalized. We investigated the un-billed usage ,the system reflected that the 3GB + 3GB was depleted from the 21-6-2016 to the 1-7-2016 for Internet usage. The system reflected that the files/ volume downloaded was huge volume. The query logged SMC/ ********** 3408 on the 12-7-2016 do take up to 10 working days to be completed.
Please contact the 808 call center on the 24-7-2016 to log the request to the billing department for usage validation and the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,