SS
Sandile S
1 reviews | Active since Apr 2015
05 Jul 2016, 15:43
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<p>I had 3 contracts, the first expired in April and i requested that it be terminated, the number was changed to prepaid and I am still being billed over R500/ month for only MTN knows what. I have the second due for upgrade on the 9th of this month which I will also terminate. I don not intend to ever have a relationship with MTN once my contracts are cancelled. I have suspended their debit orders until they credit me for all their over billing.</p>
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MTN South Africa's replyOfficial
06 Jul 2016, 14:53Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that on the number 082****824 you were billed R 500.02 for call charges and for loading data bundles, this amount was then invoiced to your account on 2016-05-14.
To prevent extra usage on your other lines please make sure that you set your usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply06 Jul 2016, 14:53
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that on the number 082****824 you were billed R 500.02 for call charges and for loading data bundles, this amount was then invoiced to your account on 2016-05-14.
To prevent extra usage on your other lines please make sure that you set your usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,