NM
Nomsa M
1 reviews | Active since Jun 2016
25 Jun 2016, 19:08
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<p>I'm an MTN contract clients for years but recently I hate that company. Earlier this year I did my cellphone upgrade and I took a cheapest phone because I can't afford anything expensive. Therefore I have two accounts with them a cellphone and tablet of which I pay R369. To my surprise since March they decided to deduct R443. I call them they told me they double deducted BIS about R110 for who and why? They told they can't refund me the'll fix it but still the same, end June they double deducted again. I want to cancel these and I want my money back. </p> <p> </p> <p>Mtn finance has the worst service ever. I need Jesus to fix this as I'm about to loose my mind.</p> <p> </p> <p>Nomsa </p>
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MTN South Africa's replyOfficial
28 Jun 2016, 09:47Good Day Nomsa Msomi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you were charged an extra prorata fee for BIS as it was removed and reloaded on the 26 April 2016. The amount billed extra is R29.32 and a credit of R27.60 has already been passed on the invoice of the 13 May 2016.
This leaves a difference of only R1.96 billed extra for BIS and we have processed a credit request for that amount. Credit of R1.96 will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Jun 2016, 09:47
Official
Good Day Nomsa Msomi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you were charged an extra prorata fee for BIS as it was removed and reloaded on the 26 April 2016. The amount billed extra is R29.32 and a credit of R27.60 has already been passed on the invoice of the 13 May 2016.
This leaves a difference of only R1.96 billed extra for BIS and we have processed a credit request for that amount. Credit of R1.96 will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,