CH
Charntell H
1 reviews | Active since Jun 2016
24 Jun 2016, 13:39
****************
<p>I bought a daily uncapped data bundle for R40 to update some software on my laptop. Updating software can really drag,so I taught an uncapped bundle would be great. I was very very wrong,because after I paid my money to ****ty MTN they do me the favour of letting me use the bundle I paid for,for a record 2 hours. Congratulations MTN you just never fail to deliver underwhelming service. The experience of using MTN today was ****, as they not only slote the apparent uncapped bundle they also wasted the time I put aside to upgrade my software. MTN must just stop with the jokes,please remove the uncapped option as it is clearly misleading</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
28 Jun 2016, 10:59Good Day Charnty
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply28 Jun 2016, 10:59
Official
Good Day Charnty
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's replyOfficial
28 Jun 2016, 10:59Good Day Charnty
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply28 Jun 2016, 10:59
Official
Good Day Charnty
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
CH
Charntell H's updateReviewer Update
29 Jun 2016, 10:56It would be nice if this was put as as a disclaimer before we waist our money on mtn's misleading information. State that you are paying R40 for a 150MB once you depleted that we will our service so unbearably slow that everything will time out or till you give up. The standard response to this ******* is I direct reflection of how much you as an organization value your customers.
CH
Charntell H's update29 Jun 2016, 10:56
Reviewer Update
It would be nice if this was put as as a disclaimer before we waist our money on mtn's misleading information. State that you are paying R40 for a 150MB once you depleted that we will our service so unbearably slow that everything will time out or till you give up. The standard response to this ******* is I direct reflection of how much you as an organization value your customers.