AC
Ashley C
1 reviews | Active since Apr 2010
17 Feb 2016, 15:50
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Reference number ***6. You are not listening to me! Maybe try paying attention to what is in caps.<br> <br> I have queried a debit on my account on the 4th of January 2016 .<br> <br> I took out a package for 100 free minutes and thereafter, would need to top-up the line. THE 100 MINUTES LIMIT WAS SET UP ON THE DAY I TOOK OUT THE CONTRACT!<br> <br> THE CONSULTANT EXPLAINED THAT THIS WAS THE LIMIT ON MY ACCOUNT FROM DAY 1! This nonsense the limit was set up on the 27th of November is bull because I never called to \set this up\". <br> <br> I need you to pull all the voice recording then of when the contract began and when I supposedly called to set up the limit on the 27th of November. <br> <br> I REFUSE TO PAY FOR SOMETHING I DID NOT SIGN UP FOR!<br> <br> AND I WILL SAY IT AGAIN - poor service, poor customer service - you just don't give a damn about your customers as long as the money is now in your pockets!<br> "
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MTN South Africa's replyOfficial
19 Feb 2016, 16:33Hello ashlezy,
Thank you for your post,
Please accept our apologies for the inconvenience caused.
Please note that we have logged a request with our technicians to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:***. They will be able to determine how the usage limit was set-up, whether it was set-up at the store, call centre or via the ussd code. Upon investigation, if usage limit was requested via the call centre a call recording will be pulled out and listened to.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post,
Please accept our apologies for the inconvenience caused.
Please note that we have logged a request with our technicians to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:***. They will be able to determine how the usage limit was set-up, whether it was set-up at the store, call centre or via the ussd code. Upon investigation, if usage limit was requested via the call centre a call recording will be pulled out and listened to.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 16:33
Official
Hello ashlezy,
Thank you for your post,
Please accept our apologies for the inconvenience caused.
Please note that we have logged a request with our technicians to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:***. They will be able to determine how the usage limit was set-up, whether it was set-up at the store, call centre or via the ussd code. Upon investigation, if usage limit was requested via the call centre a call recording will be pulled out and listened to.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Thank you for your post,
Please accept our apologies for the inconvenience caused.
Please note that we have logged a request with our technicians to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:***. They will be able to determine how the usage limit was set-up, whether it was set-up at the store, call centre or via the ussd code. Upon investigation, if usage limit was requested via the call centre a call recording will be pulled out and listened to.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Nompumelelo
REQ:***
Best regards,