AC
Ashley C
1 reviews | Active since Apr 2010
12 Feb 2016, 15:44
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I have queried a debit on my account on the 4th of January 2016 - reference number ***6 and over a month later this issue has not been resolved yet. I took out a package for 100 free minutes and thereafter, would need to top-up the line.The 100 minutes limit was set up the day I took out the contract. <br> <br> MTN went ahead to debit my account for what they term \an open line\" which is NOT WHAT I SIGNED UP FOR!<br> <br> I need this debit to be reversed as this is an error on your part. Why must I be paying for something I did not sign up for?<br> <br> Poor service, poor customer service - you just dont give a damn about your customers as long as the money is now in your pockets!<br> "
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MTN South Africa's replyOfficial
17 Feb 2016, 15:01Hello ashlezy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In response to your query, a query was logged : REQ:*** and the feedback provided was the Subscriber Usage Limit was loaded on the 27/11/15, and the charges were incurred prior to the loading of the limit.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In response to your query, a query was logged : REQ:*** and the feedback provided was the Subscriber Usage Limit was loaded on the 27/11/15, and the charges were incurred prior to the loading of the limit.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2016, 15:01
Official
Hello ashlezy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In response to your query, a query was logged : REQ:*** and the feedback provided was the Subscriber Usage Limit was loaded on the 27/11/15, and the charges were incurred prior to the loading of the limit.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In response to your query, a query was logged : REQ:*** and the feedback provided was the Subscriber Usage Limit was loaded on the 27/11/15, and the charges were incurred prior to the loading of the limit.
Regards
Thabelo
REQ:***
Best regards,