PS
Phumzile S
1 reviews | Active since Dec 2015
25 Dec 2015, 13:43
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I was overcharged ... And MTN's data disappears in 15 minutes. 1GB can't be gone that quick. Worst of all they then charge me an extra 245 on my contract when my limit has been on 0 for the last 3 months I honestly cannot fathom how MTN does this all the freaken time.
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MTN South Africa's replyOfficial
30 Dec 2015, 10:49Hello Appleberrypie,
Thank you for your post.
Kindly be advised that the system shows that on the 2015-12-19, you loaded a 1GB bundle and you also received a 1GB promo bundle. Your account was then billed from the 1GB promo bundle from the 2015-12-19 to 2015-12-22. After the promo bundle was depleted you were then billed from the 1GB bundle up until the 2015-12-24.
Please be advised that a billing query has been logged requesting for the Subscriber Usage Limit to be investigated on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Kindly be advised that the system shows that on the 2015-12-19, you loaded a 1GB bundle and you also received a 1GB promo bundle. Your account was then billed from the 1GB promo bundle from the 2015-12-19 to 2015-12-22. After the promo bundle was depleted you were then billed from the 1GB bundle up until the 2015-12-24.
Please be advised that a billing query has been logged requesting for the Subscriber Usage Limit to be investigated on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2015, 10:49
Official
Hello Appleberrypie,
Thank you for your post.
Kindly be advised that the system shows that on the 2015-12-19, you loaded a 1GB bundle and you also received a 1GB promo bundle. Your account was then billed from the 1GB promo bundle from the 2015-12-19 to 2015-12-22. After the promo bundle was depleted you were then billed from the 1GB bundle up until the 2015-12-24.
Please be advised that a billing query has been logged requesting for the Subscriber Usage Limit to be investigated on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Kindly be advised that the system shows that on the 2015-12-19, you loaded a 1GB bundle and you also received a 1GB promo bundle. Your account was then billed from the 1GB promo bundle from the 2015-12-19 to 2015-12-22. After the promo bundle was depleted you were then billed from the 1GB bundle up until the 2015-12-24.
Please be advised that a billing query has been logged requesting for the Subscriber Usage Limit to be investigated on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,