TB
Terencia B

1 reviews | Active since Jul 2012

25 Jun 2015, 10:06

Daylight ******s

I pay my MTN cellphone contract reliously every month. I find them of late to be ridiculous, charging more than double what i usually pay and signed up for. About the 11th June they suspended my line due to exceeding data spend of over R500!!! I refuse to pay as I usually buy a R150 1 GIG internet bundle every second month, however being contract and their staff being on strike,I was unable to call in to load my data. And as noted by you, your short code service does not apply for contract customers. What a convenience.<br> <br> As a loyal customer of 10 years, I am extremely disappointed in the service and (reading previous complaints) the way you are treating your customers. Being a young professional who lives on social media, I will not hesitate to spread this across all platforms. <br> PS. The contract I am due for next month, I am defininately not interested in. Thank goodness for the invention of the port number service!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2015, 11:06
Official
Hello Terencia ,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that non-payment of your account gives you a bad credit reference. The data billing complaint will be investigated. If there is a reason for a credit it will be done but at the moment Please settle the arrear amount of R566.75.

The data billing query has been logged and the reference number is Request ***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,