LS
Luke S

1 reviews | Active since Dec 2018

02 Dec 2018, 06:49

Daylight *****s alive and well

MTN too it upon themselves to increase my usage limit from R0.00 to R500.00. This was NEVER approved by me and never would be. Somewhere in the endless dribble if SMS's I received from them they snuck it in ( I have even turned notifications for SMS off as i just get to many BS SMS from MTN). I never once requested this or agreed to this and now my debit order is almost double what I usually pay. Had I wanted to have a R500.00 (out of bundle) limit on my contract I would have requested it. This is essentially *****. I will not stop until MTN pays me back the money they basically stole from me, **************** is alive and well in South Africa and even the big companies are involved. This us disgusting practice and I hope this ********** company catches a wake up call (Nigeria comes to mind). MTN I expect you to contact me immediately to rectify this. And next time get your customers permission before you mess with anything to do with their financial wellbeing.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Dec 2018, 10:54
Official
 
Good day Luke
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note I tried to call you, but your number was on voicemail. The matter is resolved as per the voice message I left.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst