1 reviews | Active since Mar 2018
DAYLIGHT DATA *******- Contract
Good Day
I have tried numerous times to correct the data error on the contract taken out for Black Friday 2017. It was the 50GB contract deal. I was suppose to receive 20GB recurring day time data per month but only get 10 GB since the contract was taken out. Each month I am ****** of 10GB, (Yes you did read correctly... 10GB!)The Night Express 20GB and the promotional extra 10GB i do receive.
It's unacceptable that I pay for the full contract but receive less than expected, imagine if I paid short each month, MTN will waste no time in stopping this contract, so technically MTN is now in breach of the contract terms!
Please help rectify the error and provide the data that is owed to me. NB- I also do not expect that data to expire soon after I receive it.
Mr. Mark Stalin Govender
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department has confirmed the following regarding your package:
50GB total value every month for 24 months on a My MTN Choice 10GB plan at R299 PMX24
✓ Standard inclusive value (10GB Anytime + 10GB Night Express) +
✓ Promo value (20GB Promo Anytime data + 10GB Promo Night Express)
✓ That is a total of 30GB Anytime Data and 20GB Night Express Data
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department has confirmed the following regarding your package:
50GB total value every month for 24 months on a My MTN Choice 10GB plan at R299 PMX24
✓ Standard inclusive value (10GB Anytime + 10GB Night Express) +
✓ Promo value (20GB Promo Anytime data + 10GB Promo Night Express)
✓ That is a total of 30GB Anytime Data and 20GB Night Express Data
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,