MG
Mark G
1 reviews | Active since Mar 2018
27 Mar 2018, 22:55
DAYLIGHT DATA ******* CONTINUES- Contract
Good Day Alice Van Der Merwe
I have tried numerous times to correct the data error on the contract taken out for Black Friday 2017. This is my second review because you failed to correct this error. You stated that it was indeed a 50GB contract deal. I was suppose to receive 20GB promotional day time data per month but I'm only getting 10 GB promo data since the contract was taken out. I am being ****** of 10GB each month and no one at MTN is helping to sort this problem. This is getting so frustrating.
It's unacceptable that I pay for the full contract but receive less than expected, imagine if I paid short each month, MTN will waste no time in stopping this contract.
Please help rectify the error Mr. Mark Stalin Govender
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MTN South Africa's replyOfficial
03 Apr 2018, 16:27Good day Mark,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
We confirm that as per the black Friday promotion, you are indeed supposed to be provisioned with a total of 50GB data , where 30GB is Anytime Data and 20GB is Night Express Data. Kindly be advised that your query with reference *** has been assigned to a system support technician for urgent assistance. Please note that we have sent an urgent request to the supervisory team in the provisioning department to please treat this query as a matter of urgency and provide feedback ASAP.
We will provide feedback to you electronically as soon as it is received.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply03 Apr 2018, 16:27
Official
Good day Mark,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
We confirm that as per the black Friday promotion, you are indeed supposed to be provisioned with a total of 50GB data , where 30GB is Anytime Data and 20GB is Night Express Data. Kindly be advised that your query with reference *** has been assigned to a system support technician for urgent assistance. Please note that we have sent an urgent request to the supervisory team in the provisioning department to please treat this query as a matter of urgency and provide feedback ASAP.
We will provide feedback to you electronically as soon as it is received.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,