CM
Clay M
1 reviews | Active since Dec 2012
02 Jul 2015, 12:33
Daylight Data *******
My family & I stayed over at TSOGO Sun in Caledoni where I updated my IPHONE 6's software via their WIFI system. One cannot update IOS software via LTE nor 3G so why the hell do I get a R1000 data bill for the action. Please rectify or I'll move my average spend to your competitors. That's a promise!
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 15:43Hello TheClaybo,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 15:43
Official
Hello TheClaybo,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,