Daylight ******* at MTN

On 15 October 2025, I purchased a 30-day 12GB data bundle for R299 via the MTN App. The transaction went through successfully, I received an SMS confirmation, and the amount was deducted from my bank account (proof attached).

However, the data never reflected on my account. This is not the first time — this has happened five times, and on three of those occasions, I was never refunded.

I am completely frustrated by the lack of accountability and customer support. Each time I have to call MTN, I am kept on hold for over an hour, which is unreasonable. I buy data via the App for convenience, but it has become a nightmare and a ****.

I am demanding a full refund of R299 within 24 hours, and a permanent resolution to this recurring issue. MTN cannot continue to debit customers for services not delivered.

MTN, please do the right thing — refund the money you took and fix your system.