Daylight ******* and bad service!!

Just like many of the very upset and dissapointed new MTN router applicants I also app**** in late Oct. 2024 for a R269. router onlin. I paid R425.00, delivery was quick and I was very impressed with the service. Today I received a tax invoice to pwhen I app**** , pay R668.00. I phoned 2 consultants after the first one did not really know how to assist me. The second one confirmed that the R425.00 I paid was never allocated but to prevent my line of being cut I need to pay the R668.00 today, if not they will cut the line and I will be without wi-fi for the whole month. My question to her was why am I being punished for them not doing their job. I mailed Phumzile Zwane all the requested details and as a client I expect that at least someone from MTN contact me ASAP to sort out their mistake.