MH
Michelle H

1 reviews | Active since May 2021

09 Feb 2025, 15:56

Daylight *******

If l could give no stars l would. I have on numerous occasions tried to get this ***** sorted. In the beginning it was R2.00 here, then it increased to R5.00 then R20.00 of airtime theft. Everyday without fail someone signs into my account in the early hours of the morning. We have tried to get this sorted by calling the ***** department, but up to now it is ongoing. Then last week the ****** took R60.00 airtime. I got an OTP for the first time. I only saw it 2 hours later, but the airtime had already been taken with a SMS to say the airtime had been sent and to which number. Now l have to ask myself if I didn't initiate the transfer, did not give anyone the OTP, then how the hell was the airtime transfered. It has to be an inside job. We called MTN and gave them the number and they simply said " oh that is an airtime **** number" Well if you know that why don't you shut the number down, hunt the perps down, do something, instead of saying sign out and sign back in. My contract expires in July, can not wait, l have been with MTN for over 20 years, and if this is the level of care we can expect, then l will rather move on, l am not here to fund and feed someone's else's *****ulent scheme.

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