SR
Stephen R
1 reviews | Active since Nov 2017
01 Nov 2017, 15:19
Day light robery
My contract ( of the number ********** 954) with MTN ended in 18 July 2017. I informed them that I am not renewing it, but the agents from MTN store in Pretoria CBD insisted and brought me the new phone for the renewal of my contract, and I send him, reminding him that I don't need a contract anymore on this number anymore. I also went to the store to make sure that my contact is cancelled but they are still loading airtime on my phone and send me SMS's instructing me to pay or the will switch off my phone. The number ********** 954 is my personal number that I had long before I had a contract with them.
I still want to maintain my number and used it as pay as you go. I want them to stop loading airtime as I have indicated that I want this contract anymore.
Thanks
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Nov 2017, 10:48Thank you for your post.
MTN account A***.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
You have mentioned to me that ***** was done on the account with the upgrade.
*** and ***.
***: The original expire date was 2016-07-09, early upgrade was done 3 months before the time for this line the expire date 2018-04-08.
***:
***: The original expire date was 2016-07-09, early upgrade was done 3 months before the time for this line the expire date 2018-04-08.
If the client did not approved this upgrades or received any devices we do require the affidavit and clear ID copy for the ***** department to investigate. Once investigation is finalized as ***** the accounts will be cancelled.
MTN account C***:
i have informed you that we can assist with the cancellation of the contract and number converted to prepaid function. Any data/rand value airtime left on the sim card will be lost in 2-+24 hours.
Balance Summary
Balance Balance Type Unit of Measure
59.84 Airtime Rand
The customer required to use the airtime first before the contract will be cancelled. The current balance is R 79.00 this is for the October invoice.
Please email me once the airtime has been used up to cancel the contract. This need to be done before the 15-11-2017 to prevent to received the next allocations for November month.
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply02 Nov 2017, 10:48
Official
Thank you for your post.
MTN account A***.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
You have mentioned to me that ***** was done on the account with the upgrade.
*** and ***.
***: The original expire date was 2016-07-09, early upgrade was done 3 months before the time for this line the expire date 2018-04-08.
***:
***: The original expire date was 2016-07-09, early upgrade was done 3 months before the time for this line the expire date 2018-04-08.
If the client did not approved this upgrades or received any devices we do require the affidavit and clear ID copy for the ***** department to investigate. Once investigation is finalized as ***** the accounts will be cancelled.
MTN account C***:
i have informed you that we can assist with the cancellation of the contract and number converted to prepaid function. Any data/rand value airtime left on the sim card will be lost in 2-+24 hours.
Balance Summary
Balance Balance Type Unit of Measure
59.84 Airtime Rand
The customer required to use the airtime first before the contract will be cancelled. The current balance is R 79.00 this is for the October invoice.
Please email me once the airtime has been used up to cancel the contract. This need to be done before the 15-11-2017 to prevent to received the next allocations for November month.
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
SR
Stephen R's updateReviewer Update
06 Nov 2017, 11:53Good day Alice
Kindly help me with the Sim card number ********** 954 migration from contract to prepaid as discussed on Thursday the 2nd of November 2017. I have paid R78.97 for October month airtime as requested by MTN via sms. I have utilised the remaining airtime of R59.84 today, Monday 6 November 2017, on which is ten days before the start of the new month to load the monthly airtime my number. I will appreciate if this will be done as soon as possible.
Thank for your response and your help
Regards
Stephens Rapoo
Admin Support
Tel: ********** 691
Fax: ********** 500
email: **********
SR
Stephen R's update06 Nov 2017, 11:53
Reviewer Update
Good day Alice
Kindly help me with the Sim card number ********** 954 migration from contract to prepaid as discussed on Thursday the 2nd of November 2017. I have paid R78.97 for October month airtime as requested by MTN via sms. I have utilised the remaining airtime of R59.84 today, Monday 6 November 2017, on which is ten days before the start of the new month to load the monthly airtime my number. I will appreciate if this will be done as soon as possible.
Thank for your response and your help
Regards
Stephens Rapoo
Admin Support
Tel: ********** 691
Fax: ********** 500
email: **********