Day Light ******* please investigate the *******

I have had a horrible experience at your branch located at the Promenade in Mitchells Plain.<br> <br> Your employees Zulfa and ***nor made the experience even worse and provided no assistance with our enquiry.<br> <br> Firstly being a customer with MTN for a number of years I am fully aware that the re-issuance of a sim card is free as I had done so at your store in Stellenbosch about a year back and was very pleased with the service received and I give them an A+ as the assistance received was quick efficient and they actually went the extra mile.<br> <br> When I attended the Promenade store this past weekend however, I was told that the was a fee of R237 to re-issue the sim card which I obviously questioned as a once off activation fee is only +-R99.<br> <br> I truly believe this is day light ******* and given the fact that I am a contract customer let alone just being a customer the service is appauling I mean are they being trained to *****?!!? <br> <br> I mean when they where asked,\ what is the fee for?"All we got was"