LM
Lebohang M

1 reviews | Active since Sept 2015

09 Sept 2015, 14:54

Day light ******* (Over charge for two months)

before i lay my complaint, i would like to take you through a brief summary of what my payments were for the last six months and you tell me if this is possible. for the past six months my activities over the net have not changed but if you compare what i paid for May and June, then you will understand my frustration of how am i using so much data yet my activities remain all most the same (facebook, news 24, twitter, instagram and a few google searches. . Feb=532.67, March=684.34, April=13:18, May= 2 731.41, June= 2 962.31 and July= 0.00. i sent in my complaint and was sent from pillar to post. when mtn finally decided to send me the itemised billing, it was like i was reading Greek. the codes given to me of the sites i went to made no sense at all. i then proceeded to request URL. it was sent to me but this time the report did not include the amounts i spent on those particular site. mtn is playing a duck and dive game with me. this happened from may but i am only getting the report now. the report does not even make sense. if you look at my payment of July it shows zero, after i logged a complain with them. all i want now from the is my money back for their *******.

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 10:22
Official
Hello Lebo1906,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

Please note that our data charges were increased from the 01-05-2015, hence the charges are higher that what was on the previous invoices.

Best regards
Mantoa
REQ:***