1 reviews | Active since Feb 2015
Day light ******* by MTNSA,
I accidentally loaded data on a wrong No due to my contract being new and instead of 083 I typed 073 when purchasing data. This wrong number is prepaid and is not used even though it shows that its active. I contacted MTN postpaid and was advised that I needed to contact Prepaid so that they can take the data from the number before they could transfer it to my Postpaid account. Prepaid indeed took the data from the wrong number but said I should send proof in the form of bank statement to show that the data was from me which I did. After receiving the proof,, prepaid informed me that they cannot load the data on my account since it is postpaid but they will send communication to postpaid to do it. Now when I made a follow up with postpaid some Cleopatra lady informs me that they cannot credit my account with the data because of the type of contract I am on. When I demanded to talk to the supervisor I am told that s/he is busy on a call and will call me later which s/he never did. What makes me angry is that they as a service provider claims to not able to load data on my account while I am able to do it and perform data share with other MTN Nos. This to me sound like *******!!!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data was credited into your 083 number, it was a total of 300MB.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data was credited into your 083 number, it was a total of 300MB.
Thank you
Wenzile Masina
REQ:***
Best regards,
