Day Light ******* and yet given stinking attitude

I am a loyal contract customer for more than 10 years at Mtn and yet fustrated as hell, last year Oct I went to Mtn store as I was due for upgrade, took the package that came out with tv and Wifi router, on the day of my Tv delivery by the courier I have discovered that there was a big dent on the screen as I open the box, immediately contacted the store, then was instructed to bring it back which I did same day, after a week of no communication with the store I went back to figure it out if when must I expect my proper delivery, consultant promise that I should be getting it within the week, weeks pass by with no delivery, went back again to the store and the consultant this time was also lost hope as there was chain of emails he was been sent from from pillar to post, hold hours on the phone with no luck, yet I have decided that let us cancel the upgrade then, I have signed the cancellation form.<br> Suprisingly end of Nov and Dec debit order went through on my bank with the new subscription, so come Jan 2016, first week of the month I went back and yet the cancellation was not done up until today, and yet Stephene Daniel still giving me stinking attitude and blocked my lines.