1 reviews | Active since Aug 2013
Day light *******
I did an upgrade on my existing contract in April 2015.due to my previous mobile device being ****** a sim swop was also done<br> .there was no communication from the consultant at the blueroute store with regards to limit being set for billing.end of may I get an exorbitant amount of R1500,normally my bill is R450.I immediately contacted mtn to have limits in place and to log a query into the matter. I spoke to Cherise at the blue route branch.I called in to follow up after 21 days and was told I need a reference no.this was the 7 of June. As I checked on the sms line my bill for July was R500 yet the debit order went off for R1119?!!! I went back to mtn and again spoke to waseem he said he assumed I wasn't using the number so didn't put limits on the billing. He also said that because hs colleague Cherise wasn't in,he cannot follow up on the query but will call me on Monday 03 August and I am still waiting for hs phone call!!! 3 Months later and I am still being ****** by Mtn.I want my money back and I will be cancelling all contracts with this thieving ,so called company. No wonder your people are striking
Thank you for your post.
We apologize for any inconvenience incurred.
Hello megan.cupido30,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the account has been credited for R5.95 for the June invoice charges for data usage (packet switch data), note that the usage limit has only been set up on the account 30-5-2015 for line *** and ***.. Also note Premium rated call/SMS are not covered by the usage limit set up, this SMS will be charged separately. On the May invoice the charge is correct due to the usage limit not set up at this time. The billing for May month is from 20-4-2015 to 20-5-2015.
The billing for June month is from the 20-5-2015 until 20-6-2015.
The balance for R1119.93 is for your June invoices, the debit order returned unpaid. This payment for R1131.33 need to be done. The account balance is now R 2,166.08.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Hello megan.cupido30,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the account has been credited for R5.95 for the June invoice charges for data usage (packet switch data), note that the usage limit has only been set up on the account 30-5-2015 for line *** and ***.. Also note Premium rated call/SMS are not covered by the usage limit set up, this SMS will be charged separately. On the May invoice the charge is correct due to the usage limit not set up at this time. The billing for May month is from 20-4-2015 to 20-5-2015.
The billing for June month is from the 20-5-2015 until 20-6-2015.
The balance for R1119.93 is for your June invoices, the debit order returned unpaid. This payment for R1131.33 need to be done. The account balance is now R 2,166.08.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,