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Portia M
1 reviews | Active since Nov 2016
04 Feb 2019, 18:54
Day light *******
Amazing I bought R60 airtime on Saturday at about 13:21 immediately tried to make a call and it said I have no airtime but I received an SMS saying my recharge was successful called mtn they logged a request when I called mtn again today Evon told me that the response says my airtime was used on data which data because I had data when i recharged and I still have data since that R60 airtime I never bought data to date because I had data. MTN has been exposed. Day light *******. Wow. Wat a service I want my airtime first before throwing away this sim card and I'm not upgrading my contract. My number is ********** 340 ref smc/ ********** 5732 escalated today 1- ********** 4256.
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MTN South Africa's replyOfficial
05 Feb 2019, 11:39Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply05 Feb 2019, 11:39
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,