lN
lizeka N
1 reviews | Active since Dec 2018
04 Dec 2018, 10:07
Day light *******
Day light ******* at its best. I bought R60 rand worth of airtime. Within 5 minutes R40 gone. HOW HOW. As no calls were made. Don't tell me it's out of bundle data ntonton. How does R40 vanish. I want my money back. Today I can also testify with the rest that MNT *****s from the people
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MTN South Africa's replyOfficial
05 Dec 2018, 08:31Good day Lizeka Ngcebetsha
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our records, there is an internet connection charge of R45 on the 04.12.2018 for 75.4mb.Note that you can SMS your email address to 30988 for call and data records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our records, there is an internet connection charge of R45 on the 04.12.2018 for 75.4mb.Note that you can SMS your email address to 30988 for call and data records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Dec 2018, 08:31
Official
Good day Lizeka Ngcebetsha
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our records, there is an internet connection charge of R45 on the 04.12.2018 for 75.4mb.Note that you can SMS your email address to 30988 for call and data records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our records, there is an internet connection charge of R45 on the 04.12.2018 for 75.4mb.Note that you can SMS your email address to 30988 for call and data records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,