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Anonymous A

1 reviews | Active since Jan 2018

15 Mar 2018, 17:04

day light *******

I took out a contract phone 2016 December the phone on January 2018 just switched off i did not fall or anything i took it to Mtn in Maponya mall i received an sms today saying i must pay R4012 like are they really ****ing with me that is like buying a new phone number 1 the phone switched off on its on whos fault is it ? Mtn you the one gave me that phone second thing why should i pay for it never broke it then some agent in repairs rep**** with attitude telling me that they found liquid on the phone i am asking what liquid and where she tells me they do not know and why dont i take my phone back like you found liquid and you dont know what kind and were is it . who put that liquid on the phone i am not insane to put liquid on the phone . so its simple wont pay that R4012 and wont pay for the phone that is not working Any body who is thinking of taking contract with mtn dont go to vodacom or telkom . another thing every monthn the benefits i get they get carried over to next mont december and january they did not put my airtime and february they put correct benefits then today i am receiving new benefits every 15th of every month but the airtime i had for february is forfeited and i am asking why no one is telling me . Mtn so ****ed with you right now you can keep your stupid phone and cancel the contract this is day light ******* .

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Replies (4)
MTN South Africa
MTN South Africa's reply16 Mar 2018, 11:06
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that liquid damage can be related to a few thing example, taking the device to the bathroom while bathing steam damage, or leaving the device in the kitchen, phone drop in water, and more examples can follow .

Please contact the repair centre on *** to assist you with the physical report for the quote of R4012.

The system reflected that you do received the benefits of the package every month on the 14th.

Minutes and data allocated is only valid for 1 month, if not used it will be forfeited until the next month allocation.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

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Anonymous A's update19 Mar 2018, 15:51
Reviewer Update
the benefits always get carried over only started this year i know what i am talking about . i do not even have bathroom or anything i did not drop the phone on the water i did advised that the phone switch off on its own i have another LG which did the same and came back on after 2 months so what is that liquid you talking about ? and i did call your repair centre they told me they do not know where is the liquid and what kind . all i am saying is i wont pay for something i did not break if you wont fix it fine i will take it some where else and still i wont pay you .
AA
Anonymous A's update19 Mar 2018, 15:51
Reviewer Update
the benefits always get carried over only started this year i know what i am talking about . i do not even have bathroom or anything i did not drop the phone on the water i did advised that the phone switch off on its own i have another LG which did the same and came back on after 2 months so what is that liquid you talking about ? and i did call your repair centre they told me they do not know where is the liquid and what kind . all i am saying is i wont pay for something i did not break if you wont fix it fine i will take it some where else and still i wont pay you .
AA
Anonymous A's update18 Nov 2024, 22:05
Reviewer Update
I asked for my phone to be returned back even today the is no phone I have received been trying all this year's I want my phone