VN
Vuyelwa N
1 reviews | Active since Jan 2015
19 Feb 2018, 11:11
Day light *******
I recharged with R70 airtime and R8 went to xtra airtime. I was expecting my balance to be R62 however my balance was R42. R20 disappeared. I called call centre for assistance and I was told that the R20 missing is still showing in their side. I should call in 30 minutes as the system has not updated. This shows that there are issues with the system, they don't even know what happened. This is *****! Reference number of call Yello Customer!1- ********** 7949,Thankyou for using MTN.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2018, 20:17Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have evaluated your account and adjusted the airtime of R20.00 please dial *141# to check your balances.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Feb 2018, 20:17
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have evaluated your account and adjusted the airtime of R20.00 please dial *141# to check your balances.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,