rD
rakhi D
1 reviews | Active since Feb 2013
30 Aug 2017, 10:07
Day light *******
It is rather disappointing to have to take up a contract and then later on discover the changes in contract.
Firstly MTN advertises a R399.99 contract but bills you R429.29. Then no one tells you that there will be changes to your contract after 12 months. Then they say they going to debit you R800?? I haven't even used the data/Minutes/SMSs - Then when you ask for assistance they say they won't do anything about it. Every transaction must have a reversal system - If not then that is a definite failure of a system. Please take back your minutes/data/sms - If possible please take back your contract because this is day light *******.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
04 Sept 2017, 00:34Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised the upgrade signed only includes the discount for the 2G recurring and 200 minutes is valid for 12 months of the 24 month contract.
This service has been removed now.
The request was sent to the billing department to check if the allocated data was used , if not used if it can be reversed. This data and minutes was allocated 1-7-2017 to 1-8-2017.
If this data was not used the account will be credited for the August invoice charges for this invoice.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Sept 2017, 00:34
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised the upgrade signed only includes the discount for the 2G recurring and 200 minutes is valid for 12 months of the 24 month contract.
This service has been removed now.
The request was sent to the billing department to check if the allocated data was used , if not used if it can be reversed. This data and minutes was allocated 1-7-2017 to 1-8-2017.
If this data was not used the account will be credited for the August invoice charges for this invoice.
Kind Regards,
Alice van der Merwe
Best regards,
rD
rakhi D's updateReviewer Update
04 Sept 2017, 13:52Good Day
Thank you for your feedback much appreciated. It is sad that I had to use this platform to be heard.
Kindly confirm when it has been established that my minutes/data/sms's were not used and will be reversed.
rD
rakhi D's update04 Sept 2017, 13:52
Reviewer Update
Good Day
Thank you for your feedback much appreciated. It is sad that I had to use this platform to be heard.
Kindly confirm when it has been established that my minutes/data/sms's were not used and will be reversed.
rD
rakhi D's updateReviewer Update
04 Sept 2017, 13:52Good Day
Thank you for your feedback much appreciated. It is sad that I had to use this platform to be heard.
Kindly confirm when it has been established that my minutes/data/sms's were not used and will be reversed.
rD
rakhi D's update04 Sept 2017, 13:52
Reviewer Update
Good Day
Thank you for your feedback much appreciated. It is sad that I had to use this platform to be heard.
Kindly confirm when it has been established that my minutes/data/sms's were not used and will be reversed.