LW
Luigi W

1 reviews | Active since Oct 2016

11 Feb 2017, 17:09

day light *******

<p>Mtn is really messing me around,i have had endless problems an im really thinking of changing networks,i just loaded 300mb of data and my wife sent me another 100mb and i didnt use my phone an now im sitting with 186mb and i have no apps running,a few days ago i had 400mb left with R52 airtime an 2 days later when i checked i had R0 airtime an 0mb data an then the next day i had R26 airtime and 177mb data an then the next day its just dissapeared again,this is so damn frustrating,im not a social media person an i dont do downloads from the internet so what the hell is going on mtn,i have been a loyal customer for 15 years but now im really fed up,please i would really like an explanation because my airtime dissapears then appears then dissapears all together</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 Feb 2017, 13:42
Official

Good day Luigi

Thank you for your post, please accept our apologies for the inconvenience caused.

Please advise when did the data disappear? (time and date.) also please send us a private message with the cell phone number in question.

We will check on our side .

Regards.

MTN SA.

Best regards,

LW
Luigi W's update13 Feb 2017, 19:03
Reviewer Update

Reply to where? I dont have a direct email address for you guys so i cant send you a private message,the data dissapeared on Saturday between 1pm and 5pm,i looked at my data usage an it says that whatsapp used 646mb between that time but the funny thing is that i didnt use my phone because i was in the pool whole day,i use about 500mb in 2 weeks so i dont understand how i could lose 646mb in a matter of hours,my ph us set to do updates manually so it cant be that either