<p>I have a contract with MTN that was handed over to Saya recoveries for collection, I agreed to pay the account on a monthly basis of R200, I've contacted the 808 contact center 03/01/17 and spoke to a lady by the name Thato Matule and she confirmed that my number has been recycled and given to another user. To my surprise I asked her that how in the world is it possible for MTN to recycle my number and give it to someone else when I'm still paying the contract, her reply was it's because the account was to long with the attorneys, she than confirmed that she will transfer me to the legal department and I can ask to her my line reisnated and the call was just cut off, I called the 808 number again and spoke to a lady Dimakhatso Motobi and she claims that she doesn't have access to my account and I should speak to the attorneys handling my account, I've explained that I have settled the account and need my line re activated, she than told me that the legal department will get back to me within 24-48 hours but I'm still waiting! SO MTN MY QUESTION TO YOU IS HOW IN THE HELL CAN U GET DUPLICATE PAYMENTS FOR THE SAME NUMBER FROM 2 DIFFERENT CLIENTS???? </p> <p> </p> <p>I NEED SOMEONE TO SORT THIS OUT ASAP, MY NEXT STEP IS TAKING THIS TO ICASA'!! </p> <p> </p> <p>Reference to call with Dimakhatso ********** 45</p>
Good day Megan,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the Legal status on your account has been removed as per ref - ***.
Also please note that as per MTN T&C's, if a number is inactive/not in use for a period of 90days+ then the number is recycled back to the network and then allocated to a new user.
Please accept our apologies for the inconvenience experienced.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Megan,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the Legal status on your account has been removed as per ref - ***.
Also please note that as per MTN T&C's, if a number is inactive/not in use for a period of 90days+ then the number is recycled back to the network and then allocated to a new user.
Please accept our apologies for the inconvenience experienced.
Kind Regards,
Tshepo M
REQ:***
Best regards,
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