LW
Luigi W
1 reviews | Active since Oct 2016
04 Jan 2017, 21:10
day light *******
<p>I had 300mb of data and R60 airtime left on my phone an after i done some internet searching i had 180mb left and R0.0 airtime left so how did my airtime also get used up an i was hardly on the internet for 15min this is total bull$@#&</p>
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MTN South Africa's replyOfficial
13 Jan 2017, 09:19Good day Luigi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your transactions of the 4th January 2017 (as the date of incident provided within this post) and there are no sessions that were billed from your airtime.
Kindly please provide us with the correct date of incident so we can check and assist further.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2017, 09:19
Official
Good day Luigi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your transactions of the 4th January 2017 (as the date of incident provided within this post) and there are no sessions that were billed from your airtime.
Kindly please provide us with the correct date of incident so we can check and assist further.
Kind Regards,
Tshepo M
REQ:***
Best regards,