1 reviews | Active since Dec 2016
Day light *******
<p>i have been a loyal customer of mtn since 2004 , i have taken 4 contract upgrades over the years with my most recent contract 2 weeks ago. on my most recent bill i noticed i was charged R387.84 on the 6/11/2016 for 567mb of data. i was told when i called the call centre that at times data takes 24hrs to activate when you recharge which i feel is riduculous. Also the breakdown of the cost is R152 at 10am and R234 at 10:01am. I always check my balance and already top up with data bundles when necessaary so why should i have to wait 24hrs after recharging to use my data.</p>
Good Day Ryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records on the 2016-11-06 you depleted the recurring data bundle you had on your number and you had running sessions at 10:01 that charged on the usage limit as you had no active bundle at that time. Our records also reflect that you recharged with 1GB MTN Fortnightly Bundles on the 2016-11-06 at 11:06:25, and this bundle was active on your account after you loaded it. Please note that you can start using your data bundle immediately after loading it.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Ryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records on the 2016-11-06 you depleted the recurring data bundle you had on your number and you had running sessions at 10:01 that charged on the usage limit as you had no active bundle at that time. Our records also reflect that you recharged with 1GB MTN Fortnightly Bundles on the 2016-11-06 at 11:06:25, and this bundle was active on your account after you loaded it. Please note that you can start using your data bundle immediately after loading it.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,