Day light *******
<p>i used to use 1 Gid data over 1 month , then gradually became over 2 weeks - now I'm buying mtn specials as 1gig is lasting a week even so now the 1 gig for one week specials is only lasting 3 days and still all settings on phone is off ... **************** ... MTN is ******* *****ing and giving no info or verification of we're all our data and money is going ...</p>
Good afternoon Shane
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been correctly charged. You have constant internet sessions active on your number. On a daily basis between 12:00 to 20:00pm you incur data charges amounting from 100MB to 158MB and in between these times you sessions where you are charged 10MB to 70MB.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,
Good afternoon Shane
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been correctly charged. You have constant internet sessions active on your number. On a daily basis between 12:00 to 20:00pm you incur data charges amounting from 100MB to 158MB and in between these times you sessions where you are charged 10MB to 70MB.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,
Good afternoon Shane
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been correctly charged. You have constant internet sessions active on your number. On a daily basis between 12:00 to 20:00pm you incur data charges amounting from 100MB to 158MB and in between these times you sessions where you are charged 10MB to 70MB.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Shane
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been correctly charged. You have constant internet sessions active on your number. On a daily basis between 12:00 to 20:00pm you incur data charges amounting from 100MB to 158MB and in between these times you sessions where you are charged 10MB to 70MB.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,