Day light *******
<p>When we take a contract with Mtn customers are never informed of the 30days termination notice... Consultants just explain that the contract is valid for 24months... 24months gone and when you go to the mtn offices they tell you a different story that you will continue to pay even after the contract has ended up until you give them a notice of termination... ok fine then... Go to the branch with my ID.. consultant tells me that her scanner has a problem she cant scan ok fine call the client care number 808 they give me stories again email not working so they cant cancel my contract on expiry date and my migration to prepaid can not be processed... so basically your system problems will cost me since you will be deducting for the next coming months... this is so not fair it is ****************... been using mtn for 11years but ready to switch... customers are not valued at all by this network.</p>
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MTN South Africa's replyOfficial
15 Sept 2016, 11:00Good day Brenda Pearl,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your number *** was migrated to prepaid on the 2016-09-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2016, 11:00
Official
Good day Brenda Pearl,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your number *** was migrated to prepaid on the 2016-09-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
's updateReviewer Update
26 Oct 2016, 05:49Thank you Ayanda... I have 2 phones though under my name and only 1 was migrated to prepaid... I want both to be migrated to prepaid... the other one is ********** 249 I would also love to migrate that one aswell please assist Ayanda as we don't get help in the branches everytime they tell you about a broken scanner.
's update26 Oct 2016, 05:49
Reviewer Update
Thank you Ayanda... I have 2 phones though under my name and only 1 was migrated to prepaid... I want both to be migrated to prepaid... the other one is ********** 249 I would also love to migrate that one aswell please assist Ayanda as we don't get help in the branches everytime they tell you about a broken scanner.