LY
Lungile Y

1 reviews | Active since Jul 2016

06 Jul 2016, 22:09

Day light *******

<p>I have been a loyal customer with MTN for over 10 years with 3 phone, 2 contract and one prepaid but lately whenever I buy airtime or data it doesn't last even a week, on the 14/06 I bought 1GB for R169 and my data was finished by the 21st by then I thought it was because I was on YouTube, on the 02/07 I bought another 1GB and today its the 6th and my data is finished already whereas I made sure that all my app were off and only had Facebook and WhatsApp running then spoke Ernest and Zimkhitha from MTN who told me that its because of internet connection and I'm sharing data with a certain number, asked for the number and they said they don't know it, I'm really upset with the service I got, MTN is just a ****ty service provider!!!!! And my phones are due for an upgrade soon and I will be looking to take my business somewhere else. #****edbeyond!!!!</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2016, 18:07
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

The datashare service on your number was deactivated on 2016-07-06, the number that was linked to your datashare service was 083****028.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,