Day data keeps going missing during the night.
Honestly haven't had an issue with MTN, from the network coverage in my area to the customer support.
But on Saturday the 12th I noticed my day time data had disappeared, on Sunday I decided I will buy a 1gig bundle, MTN also loaded me with a free 500mb to use over 15days. I decided I will update all the software on my phone with the 28.3gb night data that I still have, to my surprise the 1.2gb day data had all disappeared in the morning. I call MTN to alert them on this issue, rudely Portia states because I don't have data it will take 2 to 24hours for my details to update on the MTN system, very confusing and could also be reason why most people loss data. MTN needs my data bundles to be able to load they own system?? Please resolve my issue as I currently don't have day data bundles.
This is my Ref: ********** 07
Good day Kenosi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are only able to investigate your complaint once we have billed you. Your invoice closes on the 16 th of every month. Once closed. You may log your complaint for our billing department to investigate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Kenosi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are only able to investigate your complaint once we have billed you. Your invoice closes on the 16 th of every month. Once closed. You may log your complaint for our billing department to investigate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,